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====== SharePoint / OneDrive – Cannot Edit Files After License Ended ======

===== Scenario =====

User cannot edit files in OneDrive or SharePoint after their Microsoft 365 license was removed, expired, or reassigned.

Typically:

  * Files open as read-only
  * Sync issues occur
  * Sharing/editing is blocked

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===== Root Cause (Typical) =====

When a license (e.g., OneDrive/SharePoint-enabled SKU) is removed:

  * The user's OneDrive site may become locked
  * The site can enter a read-only or "no access" state
  * Backend provisioning flags are not automatically reverted when the license is reassigned

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===== Standard Checks =====

1. Verify license:

   * Confirm the user has an active Microsoft 365 license that includes SharePoint/OneDrive.

2. Verify OneDrive site exists:

   * URL format:

  https://domainname-my.sharepoint.com/personal/username_domainname_com

3. Check site lock state (SharePoint Admin Center):

   * Active
   * Read-only
   * No access

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===== Unlocking / Diagnostic Procedure (Pillar Locked Site Tool) =====

Prerequisites:

  * Must be Global Admin or SharePoint Admin

Steps:

  * Log into Microsoft 365 Admin Center.
  * In the same authenticated browser session, open:

https://aka.ms/PillarLockedSite

  * Run the diagnostic.
  * When prompted, provide the affected user’s OneDrive URL:

  https://domainname-my.sharepoint.com/personal/username_domainname_com

5. Follow remediation prompts.

The diagnostic checks:

  * Site lock status
  * Provisioning state
  * Backend configuration inconsistencies
  * Known post-license-removal issues

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===== Alternative: Manual Verification via SharePoint Admin Center =====

  * 1. Go to SharePoint Admin Center.
  * 2. Navigate to:
    * Sites → Active sites
  * 3. Search for the user’s personal site.
  * 4. Review:
    * Site status
    * Lock state
  * 5. If necessary, change lock state to:
    * Unlock

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===== Notes =====

  * Reassigning a license does NOT always automatically unlock the OneDrive site.
  * The PillarLockedSite diagnostic is the preferred low-risk remediation method.
  * Avoid deleting and recreating the site unless absolutely necessary.

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===== Related Admin Roles =====

  * Global Administrator
  * SharePoint Administrator

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===== Change Log =====

  * Initial documentation – OneDrive locked after license removal scenario